INTEGRAL PRIVACY NOTICE
Hotel Casa del Balam with address at 57th Street between 55 and 57, number 488, Colonia Centro, in Merida, zip code 97000, is responsible for the processing of personal data provided to us, which will be protected in accordance with the provisions of Articles 8, 15, 16 and 36 of the Federal Law on Protection of Personal Data Held by Private Parties, for which the Hotel is obliged to comply with sufficient measures to protect those personal data collected.
Personal data obtained:
It is necessary to collect personal data to carry out the services offered by the hotel and to be able to make reservations, quotes and room agreements to provide a good service in case of future reservations.
1. Identification: name(s), last name(s), telephone number(s), e-mail address, age, gender, company name if applicable, RFC in case an invoice is required.
2. Physical location: home address, tax address; dates of reservation and/or stay.
3. Authentication: autographed signature of the client.
4. Patrimonial: key account number or bank card for payment processing, in reservation and/or settlement of the services offered.
Sensitive personal data:
Sensitive personal data are considered those data that affect the most intimate sphere of its holder, or whose improper use may give rise to discrimination or lead to a serious risk for the holder. In particular, data that may reveal aspects such as racial or ethnic origin, present and future health status, genetic information, religious, philosophical and moral beliefs, union membership, political opinions, sexual preferences are considered sensitive. Hotel Casa del Balam does not collect sensitive personal data, in case you require a service or a specific product for which you provide this data, Hotel Casa del Balam will use them only to provide such service and meet your specific needs.
In case of health emergencies the hotel, in terms of the applicable regulations, will collect data related to your health status with the sole purpose of achieving your health protection.
The data that Hotel Casa del Balam collects will have the following purposes:
They are necessary for the existence and fulfillment of the legal obligation contracted for the provision of the service:
Registration and processing for the correct rendering of the service, such as, room reservation, check-in (check-in), check-out (check-out), promotions or various products.
Issuance of payment vouchers and/or invoicing.
Customer Service Management: Refunds, cancellations, clarifications, updating of data.
Hotel Casa del Balam may use the personal information you provide to offer you a better service and, where appropriate, identify your preferences during your stay and make it more pleasant.
Data Transfers:
Your personal data may not be transferred within and outside the country , nor processed by persons outside this company. We undertake not to transfer your personal information to third parties without your consent, except for the exceptions provided in Article 37 of the Federal Law on Protection of Personal Data Held by Private Parties, as well as to carry out this transfer in the terms set forth in that law.
Options and Means to exercise your ARCO rights:
You may at any time exercise your rights of access, rectification, cancellation, and opposition (ARCO) of personal data, for this, you can prepare free writing and then must send it to the email gerencia.casadelbalam@gmail.com or submit it directly to the offices located at Calle 57 number 488, Centro, C.P. 97000, Merida, between the hours of 9:00 am to 6:00 pm. You may also exercise them through the National Transparency Platform.
Your request must be made by you or your legal representative through a written request (free writing), containing I) your name and address or means to receive the response to your request; II) documentation proving your identity or that of your legal representative; III) a clear and precise description of the personal data in respect of which you seek to exercise your right; and IV) any other element or document that facilitates the location of the personal data. In the event that the request does not meet any of the above requirements, Hotel Casa del Balam, may require you within 5 days of receipt of the request to provide the necessary elements or documents to process it. You will have 10 working days to respond to the requirement, in case of not responding within this period, the corresponding request will be considered as not submitted.
The deadlines for attention, unless the applicable regulations indicate otherwise, will be a maximum of 20 days from the date on which the request is received to inform you of the determination adopted, so that, if it is appropriate, you can make the same effective within 15 days following the issuance of the response.
In order to protect your confidentiality, Hotel Casa del Balam will send the response to your request to the email address you have provided for this purpose and will keep it available to the applicant at the address indicated in the preceding paragraph.
Revocation of Consent for the Use of your Personal Data.
You may revoke your consent to the processing of your personal data or limit its use, in accordance with the provisions of the Federal Law on Protection of Personal Data and its Regulations, by submitting your request via email to gerencia.casadelbalam@gmail.com or at our offices: 57 street number 488, Centro, C.P. 97000, Merida, between the hours of 9:00 am to 6:00 pm.
The requirements to identify yourself, as well as the procedure to attend your request will be the same as established in the ARCO rights section.
Changes to the Privacy Notice
Hotel Casa del Balam reserves the right to update or modify this Privacy Notice at the time it deems appropriate, so that such updates or modifications may be consulted through the portal https://www.casadelbalam.com/ and in the offices of the company, where the latest version governing the processing of personal data provided will always be in sight.
Last date for updating the privacy notice
September 20, 2023
Guarantee: all reservations require a credit card or deposit of at least one night's stay as a guarantee. Cancellations: at least 8 days notice is required prior to arrival date during the season from Jan 1 to Apr 30 & Nov 1 to Dec 31. Up to 4 days notice applies from May 1 to Oct 31. Early check out: 50% of one night per room reserved, at least 24 hrs notice is required prior to arrival to avoid charge (except emergencies). Children: up to 2 children from 0-11 years old can share the room with their parents free of charge, from 11 years old onwards the child must be counted as an extra person.