Check-out time is 12 noon. Check-in time is at 2 p.m.
All guests must be registered at the front desk.
Only guests registered at the front desk at the time of check-in are allowed access to the rooms.
Visitors are only allowed in the common areas and until 9pm.
We reserve the right to refuse admission to any person and ask for respectful behavior and good manners.
Costa Rican law prohibits smoking inside the rooms and all hotel facilities.
Any damage caused by guests to hotel property will be paid for by the guest.
HOTEL DEPOSIT
At the time of check-in we request a credit card as a guarantee of payment for extras or damages to the room.
If not used, the security deposit will be released within 24 hours after check-out by the hotel's bank. Any delay in the return of funds or availability is the responsibility of the credit card issuing bank.
Debit cards are not accepted to manage the security deposit.
MODIFICATION & CANCELLATION POLICIES
Reservations with non-refundable conditions are final. No cancellation or modification is allowed.
For other reservations with flexible conditions, cancellations before 72 hours 100% refund in favor of the client. Cancellations less than 72 hours will be billed 100% of the reservation value.
Reservations must be modified or cancelled in writing via e-mail to info@bungalowsbatsu.com.
No cash refunds will be made.
Modifications or cancellations of transportation services must be received in writing 24 hours before the service.
DAY PASS POLICIES
Food and beverages are not allowed in the hotel.
PETS
Pets of 10kg or less are allowed.
There will be an additional cleaning charge per room per night, per pet.
Pets must be accompanied at all times, both in common areas and inside the room.
Pets are allowed in gardens, pool area and terrace area. Pets must be on a leash while outside the room.
